Utility Account Balance

Utility Account Balance

Utility Account Balance

I admit, this is my bad for letting it slide.

But shouldn't a highly rated company like Octopus automatically refund large balances like this?

Plus, the CS agent we spoke to suggested we had not paid our electricity bill since April. The implication was that our account was not up to date, but when we checked, it was.

Reluctance to refund, perhaps?

Maybe these companies live off their forgetful customers' positive account balances sitting there gaining them interest day by...

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by securespark

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