Texecom Smartcom 4G - ethernet but no GSM signal

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Texecom Smartcom 4G - ethernet but no GSM signal

Texecom Smartcom 4G - ethernet but no GSM signal

Hi, recently installed Premiere Elite 48 with Smartcom 4G, alarm works as expected, cloud is fine along with connect. The Smartcom 4G is connected with ethernet/LAN cable which works OK, but, for some reason the unit does not seem to think 4G is operational (no light), or even present. When trying to connect to a site through Texecom cloud and selecting Dual path the message returns an error as follows:

"The communicator type you have selected has 4G capability but the one associated...

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by techdiy

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